Refund and Returns Policy

Our refund and returns policy lasts 10 days. If 10 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We reserve the right to deny a return if the item(s) do not meet our return policy criteria.

Refunds for returned items that show signs of use, wear, or damage will be issued at our discretion.

Please note we don’t accept returns Products which are marked FINAL SALE.

Additional non-returnable items:

Gift cards

How do I return my product?

You can return an order by clicking Return on the My Orders page.
We accept returns within 10 days from the date of delivery of the order for most of the products.
Please ensure while returning, the product and the packaging are in the same condition as it was delivered.
We do not accept returns for innerwear, cosmetic products due to hygiene concerns.
We will arrange a pick-up within 2-3 days of your request.
There are certain areas where we cannot provide a pick-up service. However, you can self-ship your product through any courier service, preferably Speed Post.

I am unable to see a return button on the My Orders page.

If your order has just been delivered, please allow 24 hours post-delivery for the order status to get updated. Once the order status is updated, the return button will be visible on the order page.
We accept returns within 10 days from the date of delivery of the order for most of the products.
Please note we don’t accept returns Products which are marked FINAL SALE.

I placed a return request. When will my product be picked up?

Generally, we take 3-4 working days to pick up your order. Please ensure while returning the product , it should be in original condition and the packaging is intact the way it was delivered. If it has been longer, please reach out to us at care@davian.in.

How will I get my refund?

Once the order has been picked up, the refund will be initiated to your selected mode within 3-5 days from the date your order is picked, subject to your returns passing the quality check.
Refund will reflect as per below-mentioned timelines, post quality checks:
i. Wallet refund will get credited within a few minutes.
ii. NEFT refund will take 3 to 5 working days.
iii. Payment Gateway refund process takes 5 to 7 working days excluding Saturdays/Sundays and Bank Holidays.

I wish exchange my product

You can exchange most of your orders within 10 days of order delivery.
Exchange can be processed only for size-related concerns or/and damaged products. You may request an exchange for an order only once.
You may return the exchanged product if required.
The item to be exchanged will be picked up at the time of delivery of the exchange order.
All items to be exchanged must be in original condition, with tags and packaging intact.

What are the terms of the exchange policy?

i. You can apply for an exchange for your order within 10 days after an order has been delivered. We have a reverse pick up facility for most pin codes.
ii. Exchanges can only be done for the same products in a different size. It cannot be exchanged for another design in the same product category or against any other product across our website.
iii. If you wish to exchange products from a combo pack, the whole pack will have to be sent back to us. Partial returns aren’t accepted. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the WhatsApp or email us on care@davian.in.
iv. Gift wrapping charges are non-refundable and we will not be able to gift wrap any exchanges requested.

In case I return the products, will the COD/Shipping/Gifting charges be credited back?

No. These are charges applicable each time an order is placed and are non-refundable.

The product I want to return was bought on discount. Will I get refunded the full amount?

No. You will only receive the exact amount paid for the product.

Need help?

ONLY INDIAN BRAND YOU CAN RELY ON

Size Chart